FAQ
1. Where do you ship?
We currently ship throughout the United States.
2. What shipping options do you offer?
We currently provide the following shipping methods:
- Express Shipping (3–6 business days) — $20
- Free Shipping (7–14 business days) — Free
- Free Standard Shipping (7–14 business days) — $10
Shipping times may vary depending on location, weather conditions, holidays, and shipping carriers.
3. How long does order processing take?
Orders are typically processed within 1–3 business days after payment confirmation.
4. Will I receive tracking information?
Yes. Once your order has shipped, tracking details will be sent to your email.
5. How do I choose the correct sandal size?
Please review the sizing chart available on each product page before ordering. If you are between sizes, we recommend selecting the larger size for a more comfortable fit.
6. Are your sandals suitable for outdoor use?
Yes. Many of our sandals are designed for casual outdoor activities, travel, walking, and everyday wear.
7. Can I cancel or modify my order?
If your order has not yet shipped, we may be able to modify or cancel it. Please contact us as soon as possible.
8. What if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and your order details so we can assist you quickly.
9. Do you accept returns?
We accept returns for eligible unused items in their original condition and packaging. Used or worn items may not qualify for return.
10. How can I contact customer support?
You can reach our support team through the Contact Us page or by email. We typically respond within 24–48 business hours.
11. Are payments secure?
Yes. All payments are processed through secure and encrypted payment systems to help protect your personal and payment information.
12. What should I do if my package is delayed?
Shipping delays can occasionally occur due to holidays, weather, or carrier-related issues. If your package is delayed, feel free to contact us and we’ll gladly assist you with tracking your shipment.